FAQ

Can I trust your products?

Absolutely. We are fully certified soap makers and follow all strict EU cosmetic regulations. We use the finest of skin care ingredients and our products are rigorously tested before they are sold and go through regular testing to ensure consistency and quality. Our products are made in small batches by hand, this is to ensure the quality is maintained and to guarantee that  you receive products that are freshly made to give you the best experience when using them.

 

Who can use your products?

Our products can be used by anyone over 36 months of age. We recommend that younger users are supervised when bathing with our products.

 

How long does your soap stay fresh?

We always recommend that our soaps are used within 6 months of purchase, this guarantees a wonderful lather and the most intense scent. However, our products are pretty special and will last much longer if stored correctly, some will last up to 12 months. Always read the labels and packaging before use, as we always include the shelf life and best way to store our products on the labels and packaging.

 

What is the best way to store your products?

Each one of our products is to be stored differently but as a general rule, all of our products need to be kept dry, out of direct sunlight and at room temperature. Please also ensure your soap is placed on a protective surface when not in use, such as a soap dish or plate.  Always ensure you read the product label or packaging for full storage recommendations.

 

What products can pregnant ladies use safely?

As all our products contain essential oils, we always recommend that you do your own personal research first and we strongly recommend that, if in any doubt, seek medical advice first to establish the best products for you.

Please refer to individual product pages for full ingredients lists and do not hesitate to contact us if you require any further assistance.

 

Do you test on animals?

Absolutely NOT. We never test on animals, and never will. All our products re also vegan friendly and in sustainable packaging. You can buy any of our products with the comforting knowledge that animals have not been involved.

  

 

I have Sensitive Skin. Which product is best for me?

We have a wide selection of products suitable for sensitive skin. 

 

Are your products suitable for allergies?

When yourself or recipient of a gift has an allergy, we advise that you always seek products which are fully registered and made with specific allergens in mind. Whilst most of our products are made with nut, oat and gluten free recipes, they are all produced within the same workshop and we cannot rule out cross contamination. For any information about individual products in regards to allergies and information of ingredients please contact us.

I ordered the wrong product, can you help?

If we have not yet dispatched your products, then yes, we can certainly help. Most orders placed before 2pm are dispatched on the same day, so please email us or use the chat feature on our website as soon as possible if you notice a mistake on your order.

 

How will my order be wrapped?

We take extra special care to ensure that all of our hand selected products are carefully packaged and beautifully wrapped with our bespoke branded packaging. Your order will not contain any information on prices, so you can send your parcel as a gift.

 

What payment methods do you accept?

Our current payment methods are: Visa, Visa Debit, MasterCard, American Express and PayPal. Unfortunately we do not accept any other payment methods at this time.

 

What currencies do you accept?

Unfortunately we only accept GBP (£) at present.

 

When will I be charged for an order?

All payments are processed as soon as your order is placed and accepted. All items are shipped Monday to Friday (excluding bank holidays). If you would like to cancel an order, please contact us as soon as possible.

 

 

​© 2020 by Philly Aime. All rights reserved.

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